Your privacy matters to us. This Privacy Policy explains how max99 collects, uses, stores, and protects your personal information in accordance with the Philippine Data Privacy Act of 2012 and PAGCOR regulations.
max99 ("max99", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the max99 online gaming platform available at max99.bid (the "Platform"). We understand that trust is the foundation of everything we do, and that means being fully transparent about how we handle your information.
This Privacy Policy ("Policy") describes the types of personal data we collect from you when you use the max99 Platform, how we use and protect that data, the circumstances under which we may share it, and the rights you have over your own information. This Policy applies to all users of the Platform, including registered players, visitors, and any person who interacts with any part of max99's services.
max99 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and complies fully with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account or using the max99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform.
For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, the data controller responsible for your personal information is:
max99
Platform: max99.bid
Email: [email protected]
Operating under the PAGCOR regulatory framework, Republic of the Philippines.
max99 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact our DPO directly using the contact details provided in Section 15 of this Policy.
max99 collects personal data that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
We collect this information directly from you when you register, make transactions, or contact our support team, as well as automatically through cookies and similar tracking technologies when you use the Platform.
max99 does not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required by law or PAGCOR regulations, and only with your explicit consent where applicable.
max99 uses your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data include:
max99 will never sell your personal data to third parties for their own marketing purposes. Your data is yours, and we treat it with the respect it deserves.
Under the Philippine Data Privacy Act of 2012, max99 processes your personal data on the following legal bases:
max99 does not sell, rent, or trade your personal data. We may share your information with third parties only in the following limited circumstances:
All third parties with whom max99 shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose other than the specific service they provide to max99.
max99 uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and gather analytics data. A cookie is a small text file placed on your device when you visit the Platform.
The types of cookies we use include:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For essential cookies, no opt-out is available as they are required for the Platform to operate securely.
max99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. Our general retention periods are as follows:
When personal data is no longer required, max99 will securely delete or anonymize it in accordance with industry best practices and applicable regulatory requirements.
max99 takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:
While max99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, max99 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by max99:
You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
You have the right to request a copy of the personal data max99 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update most account information directly through your max99 account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting our support team.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.
To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.
max99 is strictly an adult gaming platform. In accordance with Philippine law and PAGCOR regulations, access to the Platform is limited to individuals who are at least 21 years of age. max99 does not knowingly collect personal data from persons under the age of 21.
As part of our registration process, all new players are required to verify their age through our KYC procedures. If max99 discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with PAGCOR regulations.
If you are a parent or guardian and believe that your child has registered on the max99 Platform, please contact us immediately at [email protected] so we can take prompt corrective action.
max99 primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.
Where such transfers occur, max99 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Philippine Data Privacy Act of 2012. max99 will not transfer your personal data to jurisdictions that do not provide adequate data protection standards without your explicit consent or a lawful basis for doing so.
The max99 Platform may integrate with third-party services such as payment gateways, game providers, and analytics tools. These third parties operate under their own privacy policies and data processing practices. max99 is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies.
All third-party service providers engaged by max99 are required to enter into data processing agreements that obligate them to handle your personal data in accordance with the Data Privacy Act of 2012 and this Privacy Policy. max99 conducts due diligence on all third-party providers before engagement and monitors their compliance on an ongoing basis.
max99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the Platform, and update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how max99 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way max99 handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.
From encryption to regulatory compliance, here's what max99 does every day to keep your personal data safe and secure.
Every piece of data you send to and receive from the max99 Platform is protected by bank-grade 256-bit SSL encryption. Your login credentials, financial details, and personal information are never transmitted in plain text.
max99 fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and all NPC issuances. We have a designated Data Protection Officer and maintain a comprehensive data privacy management program.
max99 will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve the max99 gaming experience and to meet our regulatory obligations.
As a PAGCOR-regulated platform, max99 is subject to regular audits and inspections that cover data security practices. Our compliance with PAGCOR standards gives you an additional layer of assurance beyond standard industry practices.
max99 gives you meaningful control over your personal data. You can access, correct, or request deletion of your information at any time by contacting our Data Protection Officer. We respond to all verified requests within 30 days.
max99 believes in full transparency. We clearly document what data we collect, why we collect it, how long we keep it, and who we share it with. No hidden data practices, no surprises — just honest, straightforward privacy management.
Your data is protected, your privacy is respected, and your gaming experience is backed by PAGCOR regulation. Sign in to your max99 account and enjoy over 1,200 games — all in Philippine Peso.